GENERAL TERMS AND CONDITIONS OF SALE

Version 2026.1

These General Terms and Conditions of Sale (hereinafter referred to as the “Terms and Conditions”) govern all distance sales contracts concluded through the website www.303pharmacosmetics.com (hereinafter, the “Website”) between:

303 Pharma S.r.l., having its registered office at Via G. Oberdan 1/A, 25128 Brescia (BS), Italy, registered with the Brescia Companies Register under No. 04004320984, Tax Code and VAT No. 04004320984, telephone +39 035 3057859, Certified E-mail (PEC): 303pharma@legalmail.it, e-mail: ordini@303pharmacosmetics.com (hereinafter referred to as “303PHARMA”),

and

any natural person purchasing Products through the Website for purposes outside his or her trade, business, craft or profession, qualifying as a Consumer pursuant to Article 3 of the Italian Legislative Decree No. 206 of 6 September 2005 (the “Italian Consumer Code”) (hereinafter referred to as the “Customer”).

Before placing any order through the Website, the Customer is required to read these Terms and Conditions carefully.

By submitting an order, the Customer acknowledges that he or she has read, understood and fully accepted these Terms and Conditions.

For any request for information, customer support or complaint, the Customer may contact 303PHARMA using the following details:

E-mail: ordini@303pharmacosmetics.com

Certified E-mail (PEC): 303pharma@legalmail.it

Postal Address:

303 Pharma S.r.l.

Via G. Oberdan 1/A

25128 Brescia (BS)

Italy

Article 1 – Definitions

For the purposes of these Terms and Conditions, the following terms, whether used in the singular or plural form, shall have the meanings set out below.

Customer

Any natural person who is at least eighteen (18) years of age and purchases Products through the Website as a Consumer pursuant to Article 3(1)(a) of the Italian Consumer Code, acting for purposes outside his or her trade, business, craft or profession.

Terms and Conditions

These General Terms and Conditions of Sale.

Parties

303PHARMA and the Customer, collectively.

Products

All products offered for sale by 303PHARMA through the Website.

Website

The website www.303pharmacosmetics.com, owned and operated by 303 Pharma S.r.l.

303PHARMA

303 Pharma S.r.l., having its registered office at Via G. Oberdan 1/A, 25128 Brescia (BS), Italy.

Article 2 – Scope of Application

2.1

These Terms and Conditions govern all sales contracts relating to the Products marketed by 303PHARMA through the Website and concluded with Customers in accordance with the purchasing procedure available therein.

2.2

These Terms and Conditions have been drafted in accordance with the applicable Italian and European legislation, including, without limitation:

Italian Legislative Decree No. 206 of 6 September 2005 (Italian Consumer Code);
Italian Legislative Decree No. 70 of 9 April 2003 on electronic commerce;
Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR);
any other applicable legislation governing distance selling.

2.3

Before submitting an order, the Customer shall carefully read these Terms and Conditions.

By placing an order, the Customer confirms that he or she has read, understood and accepted these Terms and Conditions without reservation.

2.4

These Terms and Conditions apply exclusively to Products sold directly by 303PHARMA.

303PHARMA shall not be liable for products or services offered by third parties that may be accessed through hyperlinks, banners or other links available on the Website.

2.5

303PHARMA reserves the right to amend or update these Terms and Conditions at any time.

Any amendments shall become effective from the date they are published on the Website and shall apply exclusively to orders placed after such publication.

2.6

Each purchase made through the Website shall be governed exclusively by the version of the Terms and Conditions in force at the time the order is submitted.

Customers are therefore encouraged to review these Terms and Conditions before placing each new order.

Article 3 – Product Information

3.1

Before concluding the sales contract, the Customer shall review the essential characteristics of the Products as described in the relevant product pages available on the Website.

3.2

Images, photographs, graphic representations and any other illustrative content displayed on the Website are provided for descriptive purposes only.

Minor differences between the images displayed and the Products actually delivered, including, by way of example, variations in packaging, labelling or graphic design, shall not constitute a lack of conformity nor give rise to any liability on the part of 303PHARMA.

3.3

All Products offered through the Website are new and comply with the applicable Italian and European legislation.

Article 4 – Ordering Procedure

4.1

To purchase Products through the Website, the Customer shall follow the ordering procedure described below.

4.2

The Customer selects the desired Products by adding them to the shopping cart using the functionality available on the Website.

Before submitting the order, the Customer may:

modify the selected quantities;
remove one or more Products from the shopping cart;
enter any valid promotional code;
review the order summary.

4.3

The Customer shall then provide:

billing details;
shipping details;
a valid e-mail address;
any additional information required to process the order.

Before submitting the order, the Customer may amend the information provided at any time and is responsible for verifying its accuracy.

4.4

The Website will display a complete order summary including:

the selected Products;
the unit price;
the total purchase price;
applicable VAT;
any shipping costs;
the total amount payable.

4.5

Before placing the order, the Customer shall:

select the preferred payment method;
read these Terms and Conditions;
confirm acceptance of these Terms and Conditions by selecting the relevant checkbox.

4.6

The order is submitted by clicking the “Place Order” button.

By doing so, the Customer expressly acknowledges that:

submitting the order entails an obligation to pay the total amount due;
all information provided is complete and accurate;
these Terms and Conditions shall become binding upon the Parties once the order has been accepted by 303PHARMA in accordance with Article 5.

Article 5 – Conclusion of the Contract

5.1

The sales contract shall be deemed concluded when 303PHARMA sends the order confirmation to the e-mail address provided by the Customer during the ordering process.

5.2

The order confirmation shall include, where applicable:

the order number;
the Customer’s identification details;
the Products purchased;
the purchase price;
any shipping costs;
the delivery address;
the estimated shipping or delivery date;
the shipment tracking number, where available;
a link allowing the Customer to consult or download these Terms and Conditions.

5.3

The Customer shall promptly verify the information contained in the order confirmation and notify 303PHARMA without undue delay of any errors or inaccuracies.

5.4

303PHARMA reserves the right to accept the order within five (5) working days from its receipt.

If no order confirmation is sent within such period, the order shall be deemed rejected.

In such event, 303PHARMA shall refund any amounts already paid by the Customer without undue delay.

Article 6 – Product Availability

6.1

The availability of the Products displayed on the Website reflects the stock status at the time the Customer consults the Website and shall be considered indicative only.

6.2

Product availability may change even after an order has been submitted, including, without limitation, as a result of:

simultaneous purchases made by other Customers;
inventory updates;
system errors or technical malfunctions;
other circumstances that could not reasonably be foreseen at the time the order was placed.

6.3

Should one or more Products become unavailable, whether in whole or in part, after receipt of the order, 303PHARMA shall promptly inform the Customer by e-mail and, where possible, indicate the expected restocking date.

6.4

Within twenty-four (24) hours of receiving such communication, the Customer may:

confirm the order by accepting the revised availability date; or
cancel the order with respect to the unavailable Product(s).

If no reply is received within the above period, the order shall be deemed confirmed.

6.5

In the event of cancellation, 303PHARMA shall refund the amount paid for the unavailable Product(s) within fourteen (14) days from the date of cancellation, using the same payment method originally used by the Customer.

6.6

303PHARMA shall not be liable for any direct or indirect loss or damage arising from the unavailability of the Products, including where such unavailability occurs after the order has been placed.

Article 7 – Prices and Payment

7.1

All prices displayed on the Website are expressed in Euro (€) and include the applicable VAT in force at the time the order is placed.

7.2

303PHARMA reserves the right to amend the prices of the Products published on the Website at any time.

Any such amendments shall not affect orders that have already been submitted by the Customer and accepted by 303PHARMA.

7.3

Where applicable, shipping costs shall be indicated separately during the ordering process and confirmed in the order confirmation.

7.4

Payment may only be made using the payment methods available on the Website.

The Customer represents and warrants that he or she is duly authorised to use the selected payment method.

7.5

Payment information is processed directly by the relevant payment service providers through secure encrypted connections.

303PHARMA neither collects nor stores the complete details of the Customer’s payment instruments.

7.6

The total amount due shall be charged when the order is submitted.

7.7

The execution of the order is subject to successful payment authorisation by the relevant payment service provider.

Article 8 – Delivery

8.1

The Products shall be delivered to the address specified by the Customer during the ordering process and confirmed in the order confirmation.

8.2

Unless otherwise stated, deliveries are made exclusively to the countries served by 303PHARMA.

No deliveries are currently available to destinations outside the European Union.

8.3

303PHARMA undertakes to deliver the Products within the timeframe indicated in the order confirmation and, in any event, no later than thirty (30) days from the conclusion of the sales contract, unless prevented by force majeure or other unforeseen circumstances.

8.4

If delivery is not completed within the agreed timeframe, the Customer may formally request that 303PHARMA perform its obligations within an additional reasonable period.

Should 303PHARMA fail to deliver within such additional period, the Customer shall be entitled to terminate the contract in accordance with applicable law, without prejudice to any right to compensation where provided by law.

8.5

Delivery shall be deemed completed when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the Products.

8.6

If the Customer is absent at the time of delivery, the carrier shall proceed in accordance with its standard delivery procedures.

Where delivery cannot be completed for reasons attributable to the Customer and the Products are returned to 303PHARMA, the latter may refund the purchase price after deducting any shipping, return shipping and storage costs, where applicable.

8.7

The risk of loss of or damage to the Products shall pass to the Customer when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the Products.

8.8

Upon delivery, the Customer is required to inspect the packaging for any visible damage or signs of tampering.

Should any such damage or tampering be identified, the Customer is advised to accept the delivery subject to reservation and promptly notify 303PHARMA by e-mail at:

ordini@303pharmacosmetics.com

Article 9 – Right of Withdrawal

9.1

Pursuant to Articles 52 et seq. of the Italian Consumer Code (Italian Legislative Decree No. 206 of 6 September 2005), the Customer has the right to withdraw from the sales contract, without giving any reason, within fourteen (14) days from the day on which the Customer acquires physical possession of the Products or, in the case of multiple deliveries relating to the same order, from the day on which the last Product is received.

9.2

The right of withdrawal shall be deemed to have been exercised within the prescribed period if the relevant notice is sent before the expiry of the fourteen (14)-day withdrawal period.

9.3

The Customer may exercise the right of withdrawal by choosing one of the following methods:

a) by using the dedicated online withdrawal function available within the Customer’s personal account on the Website;

b) by completing and submitting the Standard Withdrawal Form available on the Website;

c) by sending an explicit declaration by registered mail with acknowledgement of receipt to:

303 Pharma S.r.l.

Via G. Oberdan 1/A

25128 Brescia (BS)

Italy

d) by sending an explicit declaration via Certified E-mail (PEC) to:

303pharma@legalmail.it

9.4

Where the online withdrawal function is used, 303PHARMA shall promptly acknowledge receipt of the withdrawal request by sending a confirmation on a durable medium to the e-mail address associated with the order.

9.5

The Customer may use the Standard Withdrawal Form but is not obliged to do so.

Any other unequivocal statement expressing the Customer’s decision to withdraw from the contract shall also constitute a valid exercise of the right of withdrawal.

9.6

The burden of proving that the right of withdrawal has been exercised within the applicable period shall rest with the Customer.

9.7

The exercise of the right of withdrawal shall produce the effects provided for under Articles 52 et seq. of the Italian Consumer Code.

Article 10 – Exclusion of the Right of Withdrawal

10.1

Pursuant to Article 59(1)(e) of the Italian Consumer Code (Italian Legislative Decree No. 206 of 6 September 2005), the right of withdrawal does not apply to the supply of sealed goods which are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.

10.2

Accordingly, where the seal or packaging of the Products has been opened after delivery, the Customer shall not be entitled to exercise the right of withdrawal in relation to those Products, without prejudice to the Customer’s statutory rights under the legal guarantee of conformity in the event of defective Products.

Nota di stile

Ho adottato volutamente una terminologia tipica dei contratti internazionali:

Delivery (non Delivery of Products)
Right of Withdrawal (termine usato nella normativa UE)
legal guarantee of conformity (terminologia ufficiale europea)
represents and warrants
without prejudice to
shall be deemed
durable medium
subject to reservation

Article 11 – Return of Products

11.1

Where the Customer has validly exercised the right of withdrawal, the Products shall be returned to 303PHARMA without undue delay and, in any event, no later than fourteen (14) days from the date on which the Customer communicated the decision to withdraw from the contract.

11.2

The return deadline shall be deemed complied with if the Customer hands over the Products to the carrier before the expiry of the fourteen (14)-day period.

11.3

The Products shall be returned:

complete and undamaged;
together with any accessories originally supplied;
in their original packaging, where reasonably possible;
together with any accompanying documentation received.

11.4

The Customer shall only be liable for any diminished value of the Products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the Products, in accordance with Article 57 of the Italian Consumer Code.

11.5

The direct costs of returning the Products shall be borne by the Customer, unless otherwise agreed by 303PHARMA.

11.6

The Customer is encouraged to use suitable packaging to ensure that the Products are adequately protected during transport.

Any damage occurring during the return shipment due to inadequate packaging shall remain the Customer’s responsibility.

Article 12 – Refunds

12.1

Where the right of withdrawal has been validly exercised, 303PHARMA shall reimburse all payments received from the Customer, including the standard delivery costs, without undue delay and, in any event, within fourteen (14) days from receipt of the withdrawal notice.

12.2

303PHARMA may withhold the reimbursement until the returned Products have been received or until the Customer has supplied evidence of having sent back the Products, whichever occurs first.

12.3

The reimbursement shall be made using the same means of payment used by the Customer for the original transaction, unless the Parties expressly agree otherwise.

12.4

The reimbursement shall be made without any additional charge to the Customer.

12.5

Where the Customer has expressly chosen a delivery method other than the least expensive standard delivery offered by 303PHARMA, any additional delivery costs shall not be reimbursed.

Article 13 – Legal Guarantee of Conformity

13.1

All Products sold through the Website are covered by the statutory legal guarantee of conformity provided for under Articles 128 et seq. of the Italian Consumer Code (Italian Legislative Decree No. 206 of 6 September 2005).

13.2

303PHARMA shall be liable to the Customer for any lack of conformity existing at the time the Product is delivered and becoming apparent within the period provided for under applicable law.

13.3

The Customer shall notify any lack of conformity in accordance with the applicable legal provisions.

13.4

In the event of a lack of conformity, the Customer shall be entitled, under the conditions established by applicable law, to have the Product brought into conformity by repair or replacement or, where legally applicable, to an appropriate price reduction or termination of the contract.

13.5

The legal guarantee applies exclusively to original defects of conformity and shall not cover any damage or alteration resulting from:

improper use of the Product;
use contrary to the instructions provided;
normal wear and tear;
accidental damage;
external causes not attributable to 303PHARMA.

Article 14 – Limitation of Liability

14.1

303PHARMA shall not be liable for any delay or failure to perform its contractual obligations where such delay or failure results from force majeure or from events beyond its reasonable control.

14.2

Except in cases of wilful misconduct, gross negligence or where liability cannot legally be excluded or limited, 303PHARMA’s liability shall be limited to direct and foreseeable damages resulting from the breach of contract.

14.3

303PHARMA shall not be liable for any indirect or consequential loss, loss of opportunity, loss of profit or any other damage not directly attributable to its conduct, except where otherwise required by mandatory law.

14.4

Nothing in these Terms and Conditions shall affect the statutory rights granted to Consumers under the Italian Consumer Code.

Article 15 – Intellectual Property

15.1

All content available on the Website, including, without limitation:

trademarks;
logos;
trade names;
photographs;
images;
texts;
graphic elements;
videos;
software;
website layout;
website structure;

is the exclusive property of 303PHARMA or of the respective rights holders and is protected under applicable Italian, European and international intellectual and industrial property laws.

15.2

Any reproduction, distribution, modification, publication, communication to the public or any other use of the Website’s content without the prior written consent of 303PHARMA is strictly prohibited, except where expressly permitted by applicable law.

15.3

Access to the Website and the purchase of Products shall not grant the Customer any licence or right to use the Website’s content, trademarks or any other intellectual property rights.

Article 16 – Personal Data Protection

16.1

303PHARMA processes the Customer’s personal data in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), Italian Legislative Decree No. 196 of 30 June 2003, as amended by Italian Legislative Decree No. 101 of 10 August 2018, and any other applicable data protection legislation.

16.2

Personal data shall be processed exclusively for purposes related to the management and performance of the contractual relationship, the fulfilment of orders, compliance with legal obligations and, where the Customer has provided the relevant consent, for marketing purposes.

16.3

The purposes and methods of processing, the data retention periods, the rights of the data subject and all other information required under Articles 13 and 14 of the GDPR are set out in the Privacy Policy, available on the Website.

16.4

The Customer may exercise the rights granted under Articles 15 et seq. of the GDPR at any time, in accordance with the procedures described in the Privacy Policy.

Article 17 – Governing Law and Jurisdiction

17.1

These Terms and Conditions shall be governed by and construed in accordance with the laws of Italy.

17.2

Any matter not expressly governed by these Terms and Conditions shall be regulated by the provisions of the Italian Civil Code, the Italian Consumer Code and any other applicable Italian and European legislation.

17.3

Where the Customer qualifies as a Consumer under the Italian Consumer Code, any dispute relating to the interpretation, validity, performance or enforcement of the sales contract shall fall within the exclusive jurisdiction of the court of the Consumer’s place of residence or domicile in Italy, in accordance with Article 66-bis of the Italian Consumer Code.

Article 18 – Customer Complaints

18.1

303PHARMA places great importance on customer satisfaction and is committed to handling any complaint or report relating to the Products or services offered through the Website promptly and efficiently.

18.2

The Customer may submit any request for information, clarification or complaint using the following contact details:

303 Pharma S.r.l.

Via G. Oberdan 1/A

25128 Brescia (BS)

Italy

E-mail: ordini@303pharmacosmetics.com

Certified E-mail (PEC): 303pharma@legalmail.it

18.3

303PHARMA undertakes to acknowledge and process every complaint and to provide a response within a reasonable period of time.

18.4

Nothing in these Terms and Conditions shall prejudice the Customer’s right to seek judicial protection before the competent courts in accordance with applicable law.

Article 19 – Final Provisions

19.1

These Terms and Conditions constitute the entire agreement between 303PHARMA and the Customer with respect to purchases made through the Website and supersede any previous version concerning the same subject matter.

19.2

Should any provision of these Terms and Conditions be held to be invalid, illegal or unenforceable, such provision shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect to the fullest extent permitted by applicable law.

19.3

Any failure or delay by 303PHARMA in exercising any right under these Terms and Conditions shall not constitute a waiver of that right nor prevent its subsequent exercise.

19.4

These Terms and Conditions have been drafted in the Italian language.

Any translation into another language is provided solely for the convenience of international users. In the event of any inconsistency or discrepancy between the Italian version and any translated version, the Italian version shall prevail, unless otherwise required by mandatory applicable law.

19.5

303PHARMA reserves the right to amend or update these Terms and Conditions at any time, including as a result of changes in applicable legislation, regulations or its business operations.

Any updated version shall be published on the Website and shall become effective from the date of publication, unless otherwise specified.

19.6

These Terms and Conditions shall enter into force on the date of their publication on the Website and shall apply to all orders submitted thereafter.

Last updated: July 2026

Document version: 2.0

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Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE

Article 1 – Definitions

Customer

Terms and Conditions

Parties

Products

Website

303PHARMA

Article 2 – Scope of Application

2.1

2.2

2.3

2.4

2.5

2.6

Article 3 – Product Information

3.1

3.2

3.3

Article 4 – Ordering Procedure

4.1

4.2

4.3

4.4

4.5

4.6

Article 5 – Conclusion of the Contract

5.1

5.2

5.3

5.4

Article 6 – Product Availability

6.1

6.2

6.3

6.4

6.5

6.6

Article 7 – Prices and Payment

7.1

7.2

7.3

7.4

7.5

7.6

7.7

Article 8 – Delivery

8.1

8.2

8.3

8.4

8.5

8.6

8.7

8.8

Article 9 – Right of Withdrawal

9.1

9.2

9.3

9.4

9.5

9.6

9.7

Article 10 – Exclusion of the Right of Withdrawal

10.1

10.2

Nota di stile

Article 11 – Return of Products

11.1

11.2

11.3

11.4

11.5

11.6

Article 12 – Refunds

12.1

12.2

12.3